Agreement and eligibility
Vayreach is a multi-tenant WhatsApp Automation CRM operated by Vayqube Technologies Private Limited. These Terms are between Vayqube Technologies Private Limited and the business accepting them. The person accepting must be legally capable of contracting and authorized to bind that business.
Service
Vayreach provides multi-tenant CRM functions that may include workspace administration, contacts, consent and suppression controls, WhatsApp channel connection, templates, shared conversations, campaigns, automations, reporting and enabled billing functions. Availability and limits follow the customer’s subscribed plan, workspace configuration, applicable order and third-party platform status.
Accounts and security
Customers must provide accurate information, authorize only appropriate users, manage roles and permissions, protect credentials and promptly report compromise. Each workspace must remain separate from other customers, and users must not attempt to access another workspace or platform-administration functionality.
Customer data and instructions
Customers retain their rights in customer content and grant Vayqube the limited authority needed to host, organize, transmit, secure, support and delete it in providing Vayreach. Customers are responsible for lawful instructions, recipient selection, content accuracy, consent evidence and their own privacy notices.
Responsible messaging
Customers must comply with the Acceptable Use, Anti-Spam and Messaging, and WhatsApp Opt-in policies; applicable law; and WhatsApp Business Platform requirements. Purchased, rented or scraped lists, fabricated consent and attempts to evade suppression are prohibited. Message submission is not proof of delivery.
Meta and third-party services
Vayreach is independent and is not represented as affiliated with, endorsed by or certified by Meta or WhatsApp unless expressly confirmed in writing. Meta controls Business Portfolio and WABA eligibility, business and display-name review, phone numbers, templates, quality ratings, messaging limits, pricing, payment restrictions and enforcement. Vayqube does not guarantee approval, delivery or uninterrupted third-party availability.
CRM subscription and WhatsApp billing modes
The CRM subscription is charged by Vayqube under the workspace’s approved order and subscription interval. WhatsApp usage billing is separate and follows the server-authoritative workspace billing mode.
In DIRECT_META mode, the customer controls its Meta Business Portfolio, WABA and Meta payment arrangement; Meta bills WhatsApp usage directly to the customer. Vayreach does not deduct that usage from a Vayreach wallet or include it as Vayreach messaging revenue or an invoice charge.
VAYREACH_MANAGED mode applies only where Vayqube has expressly enabled the workspace under an approved commercial and provider arrangement. In that mode, billable sending may require sufficient prepaid balance and auditable ledger authorization. The existence of a wallet, credential or payment record alone does not enable this mode. DIRECT_META bypasses only Vayreach message-wallet deduction and never bypasses permissions, consent, suppression, channel status, templates or Meta restrictions.
Fees, taxes, renewal and cancellation
Prices, subscription interval, usage rules, taxes, renewal, cancellation and any credits or refunds are those stated in the applicable approved order and Refund and Cancellation Policy. Charges are not authorized by a frontend calculation alone. Customer-facing commercial publication remains subject to approved prices, tax details and provider configuration.
Suspension and termination
Vayqube may restrict or suspend access for security risk, unlawful or abusive use, third-party enforcement, material breach or non-payment of an approved charge. Where lawful and practical, notice and an opportunity to respond may be provided. Termination does not erase accrued obligations or records that must be preserved by law, security, suppression or dispute requirements.
Intellectual property and confidentiality
Vayqube owns Vayreach software, branding and documentation. Each party must protect the other party’s confidential information with reasonable care and use it only for the agreement, except where disclosure is required by law. Feedback may be used to improve the service without transferring customer content ownership.
Disclaimers and legal terms
Vayreach is provided according to the applicable order and law. Vayqube does not warrant message delivery, Meta approval or continuous third-party availability. Governing law, forum, liability allocation, indemnities and service commitments require an approved customer agreement; they are not created or expanded by this website policy alone.
Notices and contact
Material changes will be dated and communicated through an appropriate service or business channel. If a provision is unenforceable, the remainder continues to the extent permitted by law.
Vayqube Technologies Private Limited, T3b 604-606, Nx-one Techzone-4, Greater Noida, Gautam Buddha Nagar, Gautam Budh Nagar 201318, India. Email: support@vayreach.com. Phone: +91 8796955128.