Customer problem
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Feature preview
Shared Team Inbox
Give every agent context, ownership and a coordinated place to reply.
Planned
Interface shown below is an original Vayreach product preview.
Vayreach approach
The planned inbox keeps the conversation, customer profile, owner, labels, internal notes and status in one workspace.
GSGreenLeaf StoreTest order updatePriority
SCSample CustomerDemo enquirySales
ATAsha TestTemplate questionOpen
GreenLeaf StoreAssigned to Demo Agent
OpenGLGreenLeaf StoreSample customer profile
- Assigned agent
- Demo Agent
- Labels
- Order · Priority
- Status
- Open
- Last activity
- 12 minutes ago
Key capabilities
Designed around the work, not around a feature checklist.
- 01Conversation assignment
- 02Priority and status
- 03Internal notes
- 04Labels
- 05Customer profile
- 06Search and filters
Example workflow
From first signal to a clear outcome.
The sequence remains readable without animation and keeps human ownership visible.
- 1
Receive a customer message
- 2
Route it to the right queue
- 3
Assign an agent
- 4
Review customer context
- 5
Add an internal note
- 6
Resolve with a clear status
Consent and compliance consideration
Customers remain responsible for valid consent, lawful content, appropriate access and applicable WhatsApp Business Platform requirements.