Scope
A grievance may concern privacy, account access, service conduct, billing, messaging, abuse, security or a response to an earlier request.
How to submit
Send the issue, relevant dates, Vayreach relationship, company or workspace, desired resolution and prior reference number if any. Avoid unnecessary sensitive information. Submissions should receive an acknowledgement when a production case workflow is configured.
Review and escalation
Vayqube will route the matter to an appropriate internal owner, request more information where needed, preserve relevant records and communicate an outcome or next step. Response timing will follow applicable law and approved operations; this draft does not invent a deadline.
External remedies
Nothing in this policy limits remedies available under applicable law, including recourse to an authorised regulator, adjudicatory body or court when available and applicable.
Contact
Vayqube Technologies Private Limited. Email: support@vayreach.com. Phone: +91 8796955128. Address: T3b 604-606, Nx-one Techzone-4, Greater Noida, Gautam Buddha Nagar, Gautam Budh Nagar 201318, India. A named Grievance Officer or dedicated designation has not been approved and is a release blocker; no fictitious officer is published.